What defines a simple issue tracking system varies from business to business, but there are certain things that make any type of defect tracking software harder or easier to use. If you have been tasked with choosing a tracking tool for your company, there are several considerations to make before you choose an application. Among those considerations will be whether to implement the program in house or online, whether to use an open source or a closed source application, and what value-added options to look for in a program. The suggestions below will help you choose the right resource in terms of these criteria.
In House Or Online
Implementing a program in house costs more than implementing it online. The latter option eliminates the expense of software licensing and system maintenance. It also ensures that the system is remotely accessible from any Internet terminal. Some companies implement applications in house because they have a policy against distributing information to third parties. In the absence of such a policy, implementing the program online in an excellent option in terms of financial flexibility.
Open Source or Closed Source
Defect tracking software uses one of two types of computer code: code that is open (a.k.a. open source) and code that is closed (a.k.a. proprietary). Because the former is often difficult to configure in a way that meets the needs of the user, many businesses opt for a closed source tool that is tailored around their tracking process. Although open source systems are free, their characteristic lack of configurability can make them useless to companies that don't have standard needs.
Value-Added Options
A simple issue tracking system is partly defined by the value-added options it offers. While the value of a certain options are different for different users, most users can significantly benefit from an application that offers the following options: ability to generate custom reports, history trails for resolved problems, automatic email notifications for new assignments, and file attachments. If you need the application for a formal project, these options should be especially helpful.
Conclusion
If your company is shopping for a simple issue tracking system and defect tracking software that is easy to use, it must decide whether to implement the application in house or online, whether the program should have open source code or closed source code, and what types of value-added options the application should offer. For further assistance choosing a program based on these criteria, contact a provider of professional tracking solutions today.
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